Privacy Policy

Last updated: September 2024

Introduction

clever-voyage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our urban planning services.

By using our website or services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to data handling.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit a consultation request through our website
• Subscribe to our newsletter or updates
• Contact us via email or other communication channels
• Engage our professional planning services

This information may include your name, email address, organisation, project details, and any other information you choose to provide.

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare proposals and planning documentation
• To improve our website and service offerings
• To send periodic updates about our services (with your consent)
• To comply with legal obligations and professional requirements

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• To trusted service providers who assist in operating our website and conducting business
• To government agencies and councils as required for planning applications
• When required by law or to protect our legal rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Planning documentation may be retained for extended periods as required by professional standards.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

clever-voyage
Level 12, 180 George Street
Sydney NSW 2000
Australia

Email: [email protected]